Every S.W. James produced is made from scratch, by hand, in the most time-honoured manner.
When you order your new S.W. James via the website, it is specially commissioned just for you, to your requested specifications. As a result, we ask for your patience during the production process. …Your new S.W. James will be worth the wait.
Your order takes on average 6 – 8 weeks to create, and as your item is being produced, we will keep you updated with regular emails and calls.
Just can't wait
For the customer that just can’t wait to get their hands on a new S.W. James, we created express delivery items. This means on a certain selection of S.W. James models we can finish an item in as little as 16 days and have it on its way to you as soon as it’s been finished.
Express items are meticulously handmade in exactly the same manner as every other S.W. James created in our workshop, however on certain items we can shave completion time by holding specific components such as our solid hardwood frames, cushions and leather in stock.
If your interested in express shipping, please contact us
Approval & Delivery
Ready, Set, Go!
Before we start the production process we always confirm a few details with you. We will contact you to discuss access for our delivery team and any possible issues we may have getting your new S.W. James into place in your home.
Once this is done and we are sure your S.W. James will fit, we’ll get started.
Once your new S.W. James is ready, we will contact you to arrange a convenient delivery date.
When your item is nearing completion a delivery date will be confirmed with you. This will be confirmed by our furniture delivery specialists. This will normally be around 10 working days from dispatch date.
In order to keep our delivery prices free to all our customers, we ask you to be a little flexible with us when it comes to the date of delivery. This means we can't give you a precise delivery date until closer to the time of shipping.
We are always as flexible as possible, but we need to fit around our logistics team, so if you require a specific day for delivery outside of the dates we can offer, a surcharge of £95 may be applicable.
On the agreed day of delivery, the delivery team will let you know and will text or call 1 hour before they arrive at your home.
Your S.W. James is about to arrive,
Keep an eye out :)
Hard to reach
UK Outer Regions*
Please note for now, deliveries to all Scottish and Cornwall postcodes and lsle of Man, Isle of Wight, Scottish Islands and the Channel Islands are subject to longer lead-times.
If you live within these areas don’t hesitate to check with us and we will get you more information.
A brand born to travel
We will always find a way to reach you. If you would like your new S.W. James Chesterfield delivering overseas, click here.
The S.W. James Team
We're here to help
We know ordering your own handmade Chesterfield or vintage sofa is a very personal decision and we know you will have questions before you decide to choose an S.W. James of your own. We are here to help, and we work closely with you throughout every step of the production process to ensure you are 100% happy with your new S.W. James when it arrives in your home.
We’re a passionate team and we love to talk about our Chesterfields and vintage sofas. As a result, if you have questions before you order, or at any point during production, just ask. You will always talk directly with Warren and the other business founders.
Our office hours are Mon- Fri 9am to 6pm, Saturdays 10am to 6pm, Sundays 10am to 4pm. Feel free to call any time. If the office is closed just leave a short message and we will call you back as soon as possible. Alternatively email us any time you like.