ordering with total peace of mind

Peace of mind

We want the buying process to be as relaxing as sitting in an S.W. James. That is why we established a set of values to help put your mind at ease when ordering your new S.W. James via our website.

You can rest assured your new S.W. James will be wonderful and finished to the very highest standards but we also want to give you peace of mind when it comes to ordering and receiving delivery.

Peace of Mind

Try it in your home

We couldn’t imagine why, but if you don’t love your new S.W. James as much as we do, you can always return it within 28 days.

We know that buying an important item such as an S.W. James online can be a big decision. That’s why we want to put your mind at ease and let you know that you can return it if you truly don’t think it’s right for you.

Peace of mind

Free Delivery

We work with a trusted furniture delivery company that has a proud heritage. A 2 man white glove team will make sure your new S.W. James is nestled perfectly in your home for you.

No damage should come to our items during shipment, however on the day of delivery, if the worst happens just let us know. Click here for returns information.

Peace of mind

Our Guarantee

Buying an S.W. James is completely risk-free. We have endeavoured to make our buying process as relaxing as sitting in one of our sofas.

Every S.W. James comes with a 25 year frame guarantee. On completion, every S.W. James goes through a full quality checklist that is managed by our senior production manager. Warren then provides a final sign off before your S.W. James is delivered to its new family.

Peace of mind

Old Meets New - A Digital Brand

The market place is no longer regional, nor is it just national. Our modern shop window is the world and at S.W. James we have positioned ourselves as a global brand.

We achieved this aim by adopting an entirely digital approach and focused our full attention on great customer support and also our digital presence. (We hope you like it).

Peace of mind

cushion filling swap

At S.W. James infusing luxury and comfort into our Chesterfields has been one of our most important goals. As a result, we offer an option to swap your cushions if you feel you need a firmer or softer sit after a while. You can order new cushions from us for a small charge. Dont hesitate to contact the team if you would like this service*.

*Our Terms and conditions apply

Our Reviews

talk to the team

If you have questions, talk to us

Try our free swatches to experience first hand the quality of our upholstery

Warren

S.W. James co-founder

If you are considering an S.W. James, I feel picking a selection of swatches is the best place to get started. You can experience first hand the quality of our upholstery. If you have any questions, call me on 0161 359 5462 or email us

Why order Swatches

Touch and Feel

To truly understand how inviting our leathers and fabrics are, let your senses explore the textures for themselves.

Colour

To get an accurate sense of our colour range, you need to experience them first hand. (We have been as precise as we can to represent accurate colour on our website, but it's always best to see colours for yourself.)

Wear, Tear & Characteristics

Touch them, scratch them, spill on them. Try out the resilience of our fabrics and leathers for yourself to judge if they right for you.