Returning your S.W. James

Firstly

Our level of care

We cannot emphasise how much care and attention goes into each S.W. James created. Each item we build is unique and is individually handcrafted by a senior production team member who have been handcrafting Chesterfield sofas for over 40 years. Owning an S.W. James of your own is unlike anything else.

However, with that said, there may occasionally be a reason that you wish to return your item - so please read on

Inspection

Day of delivery

Our furniture is inspected and then well packed and wrapped in our warehouse before shipping. No damage should come to our items during shipment, however, if something has gone awry please let us know.

On the day your item is delivered, it’s important to examine your sofa or chair for any signs of damage that may have been caused in transit. If you spot anything, make a note (and take a photograph if possible) and report this to the delivery team.

Issues

Damaged Items

If the damage is only small, i.e a scuff or scratch we can normally fix this by sending out a member of our upholstery team to your home. As a result, you may choose to take delivery or the item for convenience.

If your S.W. James is seriously damaged, please do not accept it and let the delivery team know you do not wish to take receipt. Contact the team at S.W. James as soon as possible. We will take back a damaged item immediately, free of charge. See our Terms & Conditions for more details or just call the team.

After receipt

Within 28 Days

We couldn't imagine why, but if you don’t love your new S.W. James as much as we do, you can always return it within 28 days.

If you are not happy with your S.W. James for any reason we’ll arrange a collection for you and it will be booked in for collection within 10 working days.

Once the furniture is back with us, we will fully inspect it for any damage. We will then prepare a refund. It is important to know we will not be able to refund the order in full if there are any signs of damage or misuse. It is essential for you to ensure that the furniture is returned to us in the same condition in which it was accepted on the day of delivery.

Over time

After 28 days

All our Chesterfields, Sofas and Chairs are built to last. Each S.W. James starts out life on a solid, kiln-dried hardwood frame and only the best ingredients are used. You can tell an S.W. James by its weight and strength alone.

If for some reason you have issues with your sofa after 28 days, please give us a call. Often we're able to rectify any issues customers have such as swapping out cushions or touching up leg scuffs. If not, we’ll send the boys round - To fix the problem of course!

The S.W. James Team

We're here to help

We know ordering your own handmade Chesterfield or vintage sofa is a very personal decision and we know you will have questions before you decide to choose an S.W. James of your own. We are here to help, and we work closely with you throughout every step of the production process to ensure you are 100% happy with your new S.W. James when it arrives in your home.

We’re a passionate team and we love to talk about our Chesterfields and vintage sofas. As a result, if you have questions before you order, or at any point during production, just ask. You will always talk directly with Warren and the other business founders.

Call the team today for a friendly chat on

+44 (0)161 359 5462

Or email Warren and the team by clicking here

Our office hours are Mon- Fri 9am to 6pm, Saturdays 10am to 6pm, Sundays 10am to 4pm. Feel free to call any time. If the office is closed just leave a short message and we will call you back as soon as possible. Alternatively email us any time you like.