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Our Reviews

We know buying a luxury item such as one of our Chesterfields online can be somewhat daunting if trust isn’t there. As a result, we work incredibly hard to offer an old-fashioned customer service. It’s for this reason that we have only 5* reviews on Trustpilot. We’d like to share the reviews we have gathered.

We're rated 5 stars on

Jan 9, 2022

Having taken our time to find the best...

Having taken our time to find the best chesterfield sofa we discovered SW James and I’m so glad we did our research.

Warren and his team have been an absolute pleasure to work with from the first telephone call to taking delivery of our Huxley sofas, snuggler and footstool. We are absolutely delighted with our purchase they are the best quality sofas we have seen and everyone comments on how amazing they look and feel. I would not hesitate to recommend SW James. I would also like to thank Warren for going the extra mile to ensure that our expectations were exceeded. Thank you

Lisa Cole

Jan 9, 2022

Quality products & Service - 5 Stars from us

We did a lot of research to fine a Chesterfield sofa. We traveled to the showroom and met Warren before buying a Huxley 3 seater and 1 seater plus footstool. The service we have received was excellent. Good communication throughout. We have had the furniture for a couple of weeks and have to say we could not be happier. Each product is made to the highest standard. Totally recommend the products and service provided.

Steve Francis

Jan 6, 2022

Great Sofas

We are very pleased, the leather is gorgeous and the sofas are beautifully made and very comfortable. Definitely worth the wait, can recommend.

Bev

Dec 29, 2021

First class product and customer service

Very happy with our Vintage Chesterfield 2-seater sofa - made to perfection, an absolutely stunning piece of furniture! Looks even better than viewed on internet. Customer service was first class - even received a call on delivery day to ask if happy with purchase. Will definitely buy from S W James again.

Customer

Dec 19, 2021

Monty Chesterfields and Chair

We were wanting to buy Chesterfield sofas but whilst they looked good they were all too often too firm when sitting on them. We came across S W James whilst searching online and given the excellent reviews spoke to Warren to get some swatches. We decided to make the long journey from the North East to Warren’s showroom to see the sofas .

We had intended to purchase the Huxley range but after seeing snd sitting on those and the Monty’s opted for the latter . We choose Vintage Dark Brown leather and the 2 three seater Chesterfields and a chair were delivered a few weeks ago.They look and feel fantastic. The comfort of the cushions and the deep buttoned look are amazing and not only are we delighted with them but friends and family have also been extremely impressed with them . Warren was extremely professional and courteous and we would highly this Company.

Neil Beddard

Dec 14, 2021

Absolutely delighted

SW James - Monty Chesterfields. Absolutely delighted with our two Monty Chesterfield sofas purchased from S.W. James. The real deal!

Beautiful workmanship and quality materials. Great communication throughout the order. Highly recommend. Top notch.

Kirkland

Dec 5, 2021

Monty Chesterfield

We had been looking to purchase a chesterfield for a while when I came across SW James. I loved the selection of sofas and contacted the company for more information about the monty chesterfield. Warren was so helpful with any queries I had and explained about the whole build process of the sofa. The sofas are built to order and I liked the fact that they are unique and not everyone will have the same one as you in their living room! We were kept informed through the process of the sofa being made which was also nice. We have now received our sofa and we are absolutely in love with it. The workman ship that has gone into it is amazing and it is super comfy. I would highly recommend SW Jame, there are not many family run companies out there like this these days and their product is second to none. I am sure this sofa will be part of our family for many years to come and totally worth every penny.

Sarah

Dec 1, 2021

What a great company to buy from

What a great company to buy from. The leather chair is wonderfully made, looks super in place and the whole experience was just brilliant from start to finish. Delivery was efficient. Comms throughout were tip top. Thoroughly recommended.

No Name Provided

Nov 18, 2021

I am so pleased

I am so pleased that I came across S W James whilst looking to purchase a new sofa. I cannot recommend this company enough, Warren the owner discussed every detail of my order from the frame, foam, leather and design. He was in constant contact to update me of how they were progressing, and on top of that due to my decorating being delayed considerably held onto them until I was ready, a real 1st class service which unfortunately is rare these days. The sofa's arrived and they are stunning, comfortable and even better than I expected. I never thought I would ever buy a sofa on line but with this company you get exactly what you ask for and a service that is truly second to none and these products are all produced in the UK. First Class Warren and team, thank you.

Cheryl

Nov 10, 2021

True craftsmanship

I have just taken delivery of a beautiful well crafted Chesterfield, my experience from visiting the shop to receiving my Chesterfield was a delight, Warren is very informative on all aspects of the journey from the leather coming from Italy to the delivery of the goods

Michelle Angus

Oct 12, 2021

Brilliant Service ,Amazing Quality

We ordered Huxley after looking at many other chesterfields. From the moment we placed the order, the service and communication has been faultless. Warren has kept us up to date every step of the way. When Huxley arrived and was put in our dining room we realised what an excellent choice we made. The workmanship that has gone into producing Huxley is second to none. Even Florence our working cocker behaves when sitting on it. We suspect this is one piece of furniture that we will never replace. Our eldest daughter has asked we will leave it to her in our will. Many thanks to Warren and his team for our new family member Huxley

Mrs Green

25th June 2021

S.W James.. Impeccable!!

What can I say about S.W James! Fantastic!!! From the initial swatch sample through to delivery I have received impeccable customer service. I have been kept informed on how my order was progressing, reassurance when I needed it and when my sofa arrived! Well it was breath taking! The craftsmanship is beautiful it is more than I expected and looks beautiful in my room. I cannot recommend Warren and his team enough worth every penny!!

Joanne Shortt

December 2020

One word... EPIC

Amazing quality and even better customer service, ordered the three seater No1 but then changed my mind to 4 seater and wanted it with the bed option they were really accommodating. Changed for me no quibbles and just paid the additional separate rather than re ordering.

Delivery guys were really professional and made sure that the sofa would fit before delivery. They even did extra fittings on site to enable the fit in my cellar. Simply brilliant from start to finish and delivered within time scale set out from order point!

Jamie Porter

11 November 2020

Superb quality

We spent a lot of time viewing Chesterfields before visiting SW James and seeing their product. No comparison, we placed an order there and then. The quality of materials used are fabulous the build you can see is carried out by highly skilled craftsmen, how they get the pleats so tight and the buttons so deep is amazing, the attention to detail outstanding, from the beautiful piping around the studs to the small tab that identifies this as a genuine SWJames. We chose the number 3 sofa and chair together with a number 7 chair in antique dark brown leather, beautiful and very comfortable

Thanks to all at SWJames.

Mrs Patricia Lally

15th September 2020

Superb from start to finish…

SW James were superb from start to finish. Warren was really great. He helped us choose the right colour for our room with samples and photos, then he had our sofa, chair and stool made in time for delivery just after we moved in. We'll definitely be back for more!

Nicola Briggs

25 July 2020

Even Better Than Expected

Everything about the purchase of our SW James No 5 Chesterfield was perfect. Having done a lot of research we thought SW James would be good - they exceeeded our expectations. Prior to purchase and throughout production and delivery we received execellent customer service and we will continue to enjoy the quality and craftsmanship of our sofa for many years to come.

Thank you to Warren and team.

Lisa & Paul

Just brilliant from the start to the…brilliant

Just brilliant from the start to the end !

Paul

15 June 2020

Very Impressed

My SW James 5 seater No 2 leather Chesterfield arrived today. I am extremely impressed with the quality of leather, comfort and workmanship.

There are not many manufactures of furniture that keep you updated with your order and seem to treat their creations with immense pride.

I am so impressed that I’m already considering ordering a second piece.

David James

Older Reviews

Read all our reviews

Much like our commitment to good old-fashioned furniture making, we work hard to deliver an old school customer service experience to match. It’s for this reason that we have only 5* reviews on Trustpilot. If you’re interested in reading all our 5* reviews, visit our Trustpilot by clicking here