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Our Reviews

We know buying a luxury item such as one of our Chesterfields online can be somewhat daunting if trust isn’t there. As a result, we work incredibly hard to offer an old-fashioned customer service. It’s for this reason that we have only 5* reviews on Trustpilot. We’d like to share the reviews we have gathered.

We're rated 5 stars on

14 May 2021

Fantastic quality sofa with exceptional customer service

We ordered a 3 seater Chesterfield and foot stall from S.W. James and could not be any happier. From start to finish the communication was first class with Warren providing us with frequent updates. It is so refreshing to actually speak to the owner of a company and is indicative of the personal and professional approach which this Company takes. Having read through in detail the quality materials utilised by the Company and the "Made in Britain" credentials I was expecting great products, however, the finished articles are even better than we could have imagined. The quality of the sofa and foot stall is fantastic and they look stunning. Very happy customer and would recommend this Company to anyone!!

Edmund Mason

13 May 2021

Highly recommend SW James

We have just purchased sofa’s from SW James and from start to finish as a business, they’ve been excellent. Warren was very helpful in discussing our needs and pointing us in the right direction. We are extremely pleased with the final product, they look great, and are very comfortable and the quality is second to none. No hesitation is recommending these guys!!

Ben Gaskell

30 March 2021

Outstanding Quality and Customer Service

I ordered an SW James No.12 4 seater sofa in December 2020 and spoke with Warren to ask that a few bespoke changes were made to it to accommodate our requirements. The sofa duly arrived (earlier than promised). The sofa is beautiful and very well made but I needed a couple of adjustments to make it perfect for my wife who, because she is a little on the short side, found the depth of the seat meant her feet couldn't touch the ground! Warren and I spoke and a solution was duly sorted out along with another adjustment I needed. Given that I had gone off piste from the original specification, Warren was always patient and worked so hard to make sure we were happy with our purchase. The resultant couch is now a masterpiece and we are delighted with it. I have to say that the customer service received was second to none. I had heard nothing but good things about SW James and they certainly deserve this reputation - largely due to the care and obvious dedication exhibited by Warren. I will certainly be recommending them to my friends and family.

Guy Morris

27 March 2021

Best customer service experience in recent memory

I must admit- my experience with s.w. James was one of the classiest customer service experiences I’ve had in recent memory. After a very smooth initial purchase where I ordered a quality Manchester-made Queen Anne chair (complete with Yorkshire produced Abraham moon wool) I received a thank you phone call from the owner, Warren. He was very pleasant and organised a prompt delivery. After this purchase I had commissioned a matching foot stool with an outside company which ended up a major letdown as it did not match and meant I wouldn’t have the living room finished for Christmas. I messaged Warren (he had given his details in case there was any post order issues), mentioned what happened and to my complete surprise Warren not only offered to make one to match- but he insisted that there was no charge. What a classy gesture it was. To top it all of- he even dropped it off at my house. Can’t say enough about the experience. Next piece of furniture will be made by these lovely people, no doubt about it.

Mr. T

22 March 2021

Doing what it says on the box

The ordering process went smoothly. They accepted two credit cards to pay cos i like to keep the ones i use for e-commerce with very small limits on them. The sofa itself was supposed to take 10-12 weeks to complete. It took 9. Delivery was problematic because their delivery firm made some scheduling errors so two if the factory employees made a 350 mile roundtrip on a Saturday to keep their promise to me. And the sofa i s just as we expected. Excellent! Would that all suppliers took their customers AND their products so seriously.

disgusted of dagenham

21 March 2021

Workmanship, quality and customer service is as good as it gets.

We ordered two Chesterfields with the Heritage leather and honestly, the quality and workmanship is fantastic. We couldn't be happier with them. Also the customer service and after sales was amazing. Allowing us to mix features from different couches, keeping us updated, making sure the delivery arrived at during the day. I can thoroughly recommend S.W James.

The Lowman

28 January 2021

First Class!

I wish there were more companies around like S W James. The customer experience was first class throughout, communication was attentive, and delivery was timely. Warren is friendly, approachable and made me feel like my custom was extremely valued. As for the sofa and chair, words cannot describe how exceptional they are. They are incredibly well finished, solid, sturdy, beautiful pieces that will last forever. We opted for the sofa bed as (in normal times) we like to have family to stay. We ended up using the sofa bed ourselves for several nights as our waterbed sprung a leak. The mattress is memory foam and was incredibly comfortable and supportive, I slept brilliantly!... and that’s coming from someone who’s used to a waterbed! If you’re in any doubt about whether to place an order from S W James, I urge you to take the plunge, I’m so pleased I did!

Peter Foster

21 January 2021

First class sofa and service

I have to say I cannot remember a better experience than dealing with this company. My Chesterfield arrived on time and there was a slight issue with my requirements and Warren was amazing and did everything within his powers to make my experience a fully satisfied one . The sofa is fantastic we have 2 other chesterfields in our house and this is by far our favourite. Cannot recommend highly enough !

Mark Heading

07 January 2021

Above and beyond my expectations!

I bought an SWJames No 6 from S.W James for pre Christmas delivery. They pulled out all the stops to get it to me before Christmas. I can’t thank Warren enough for all his efforts, it arrived on the 23rd and absolutely made our Christmas. We are going to save up and buy another one in the summer……First class in every way.

David

06 January 2021

My best purchase of 2020!

The product absolutely exceeded my very high expectations of this company, the staff are very professional indeed. I don’t normally write reviews but felt compelled to write one for S.W James. First of all I have owned Chesterfields for nearly 30 years and would like to think I know the difference between a proper hand made British Chesterfield and a lesser more inferior one.I was absolutely adamant that my Chesterfield had to be a traditional British made quality piece of furniture as I wanted it to last as long as my old one which we have loved for many years. I spent weeks researching all the manufacturers and eventually got it down to three companies, what really swung it for me is when I called S.W James and actually got to speak to one of the owners Warren who was so nice and really put me at ease, he gave me all the information I needed but at no point made me feel pressured into buying. This company is clearly run by true gentleman with a lovely old fashion approach to customer service, nothing was too much trouble. When I received my Chesterfield the delivery men were lovely and friendly and placed it in my room of choice.When my Chesterfield was unwrapped I can not emphasise enough the feeling I got when I saw it for the first time. The quality of craftsmanship is absolutely second to non. First of all the leather is stunning, really thick and just a beautiful tone, not shiny which I do not like. All the pleats were strong and tight, the stitching and piping is just beautiful little detail that you don’t appreciate from the photos online. The legs are just lovely such good quality. Its so heavy too so I just know its the quality Chesterfield that I was so hoping for. I’m so delighted as I know that we will have it for many years. Thank you S.W James, I will be back to order a chair very soon

Mrs F Holt

December 2020

One word... EPIC

Amazing quality and even better customer service, ordered the three seater No1 but then changed my mind to 4 seater and wanted it with the bed option they were really accommodating. Changed for me no quibbles and just paid the additional separate rather than re ordering.

Delivery guys were really professional and made sure that the sofa would fit before delivery. They even did extra fittings on site to enable the fit in my cellar. Simply brilliant from start to finish and delivered within time scale set out from order point!

Jamie Porter

11 November 2020

Superb quality

We spent a lot of time viewing Chesterfields before visiting SW James and seeing their product. No comparison, we placed an order there and then. The quality of materials used are fabulous the build you can see is carried out by highly skilled craftsmen, how they get the pleats so tight and the buttons so deep is amazing, the attention to detail outstanding, from the beautiful piping around the studs to the small tab that identifies this as a genuine SWJames. We chose the number 3 sofa and chair together with a number 7 chair in antique dark brown leather, beautiful and very comfortable

Thanks to all at SWJames.

Mrs Patricia Lally

15th September 2020

Superb from start to finish…

SW James were superb from start to finish. Warren was really great. He helped us choose the right colour for our room with samples and photos, then he had our sofa, chair and stool made in time for delivery just after we moved in. We'll definitely be back for more!

Nicola Briggs

25 July 2020

Even Better Than Expected

Everything about the purchase of our SW James No 5 Chesterfield was perfect. Having done a lot of research we thought SW James would be good - they exceeeded our expectations. Prior to purchase and throughout production and delivery we received execellent customer service and we will continue to enjoy the quality and craftsmanship of our sofa for many years to come.

Thank you to Warren and team.

Lisa & Paul

Just brilliant from the start to the…brilliant

Just brilliant from the start to the end !

Paul

15 June 2020

Very Impressed

My SW James 5 seater No 2 leather Chesterfield arrived today. I am extremely impressed with the quality of leather, comfort and workmanship.

There are not many manufactures of furniture that keep you updated with your order and seem to treat their creations with immense pride.

I am so impressed that I’m already considering ordering a second piece.

David James

Older Reviews

Read all our reviews

Much like our commitment to good old-fashioned furniture making, we work hard to deliver an old school customer service experience to match. It’s for this reason that we have only 5* reviews on Trustpilot. If you’re interested in reading all our 5* reviews, visit our Trustpilot by clicking here