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Our Reviews

We know buying a luxury item such as one of our Chesterfields online can be somewhat daunting if trust isn’t there. As a result, we work incredibly hard to offer an old-fashioned customer service. It’s for this reason that we have only 5* reviews on Trustpilot. We’d like to share the reviews we have gathered.

We're rated 5 stars on

Feb 28, 2022

Excellent quality company and product

Fantastic! Quality leather suite at very good price. After sales service has been perfect - We got personal follow up from the company owner, Warren who made absolutely certain that we were 100% satisfied with our purchase.

On delivery there was a minor repair needed but Warren again personally arranged for the work to be done quickly and efficiently.

He gave us total confidence, from placing our order through the building process to delivery and after care. Hopefully I’ll be in a position to use SW James again for future purchases.

I completely recommend SW James.

Dave C

Feb 24, 2022

The Sterling - what an amazing piece he is!

We recently purchased 2 Huxley Chesterfield sofas from SWJames. We are over the Moon with them .The craftsmanship is amazing.
The service we received from Warren was 1st class.From the offset Warren was so helpful and friendly and very passionate about his sofas. I would highly recommend SWJames. These sofas have the Wow factor.

Sarah Ashton

Feb 23, 2022

Bertie 3 seater Chesterfield

I ordered the Bertie 3 seated in the vintage dark brown leather.
I’m very particular about my purchases and being able to go to the factory shop to see some of the completed chesterfields and meet Warren who gave us really good information on the materials being used was really useful. I would recommend going to have a look, you’ll be convinced I’m sure!

The chesterfield arrived bang on time and it’s just beautiful. The quality is just outrageously good. The leather is extraordinary. It’s so soft, thick and it’s clearly as ‘close to the cow’ as possible. It’s so far superior to anything you’d get at the big high street brands. It also smells incredible. It’s also so comfortable and the seat cushions offer really good support.

Since it arrived we have been looking for places to put an armchair so we can buy another! We really would not hesitate to buy another piece from S.W James.

Daniel Croston

Feb 22, 2022

Just bought a lovely Chesterfield

Just bought a lovely Chesterfield from S W James and wanted to say what a beautiful piece of furniture it is.
Even better than that is the customer care from Warren and his team, updates throughout the build, calls after delivery to ensure all is well and that we were 100% happy too.
Fantastic, wish all companies were this level of quality and care.

Charles Stewardson

Feb 5, 2022

Perfect chesterfield

I’d wanted a chesterfield for years and contacted a number of different retailers for leather samples.
I happened to stumble across SW James on Instagram and as soon as I received their leather samples I knew my search had ended. The quality of the leather (I chose vintage dark brown) was incomparable - thicker, supple, characterful and didn’t feel plasticky like some I’d received from other companies. Their samples are offcuts from sofas currently in production and a good size so you can really gauge what it’s like. The option to customise the sofa was also a big plus.

Communication from sample request to delivery was always first rate. I had a hiccup with the delivery company at no fault of SW James and Warren went above and beyond to resolve it.
I now have the perfect customised chesterfield for me. I can say with confidence that this is a company that absolutely stands by its products and customer experience. I am happy to support them.

AH

Feb 2, 2022

Our search was over

We had been looking for leather sofas for a while without much success and then we found S W James. We made an appointment to visit their showroom, where we were greeted by Warren. There was no pressure and the visit covered everything we needed to know about the furniture, sourcing of materials etc. The furniture if fabulous, handmade to order in their own workshop. We made the decision there and then and placed our order. Warren explained the lead time, however this furniture is a long term investment, it’s going to last us for many many years. We were kept informed of progress by email by Warren. When the sofas were finally delivered they were well protected and wrapped and are now in our living room in regular use. They look great and are very comfortable. S W James are excellent to deal with and make you feel a valued customer. Once the.delivery is complete it is not the end, you can always go back for advice or help if you damage the furniture. As Warren told us you are a customer for life.

Tony G

Jan 30, 2022

Excellent quality company and product

What an amazing experience… beautiful superior quality furniture from an exceptional company. Warren was amazing and kept us totally up to date with progress from the moment we ordered our choice right up to actual delivery and even contacted us days later to ensure all was well and that we were happy. We are so so delighted with our beautiful furniture and would recommend SWJames 100%. Superior quality product from a totally customer focussed organisation... just amazing...

S Jones

Jan 28, 2022

The Sterling - what an amazing piece he is!

We ordered a Sterling 3 seater sofa in Brown. Warren rang to confirm the order and check everything was correct. We got updates at various stages during the manufacturing process to let us know how things were progressing, which was a lovely personal touch. We were promised Christmas delivery and Warren and his team at S.W James fulfilled this promise. I received a phone call to check that the delivery had gone smoothly which it did, these little things mean such a lot.
We looked at quite a few Chesterfield style sofas before we ordered and took a gamble with S.W. James as hadn’t actually seen the end products in person just the fabric swatches and photos on their website and Facebook page. It was definitely worth the gamble the Sterling looks, smells and feels amazing. We have had so many complements on it snd it looks amazing in our farmhouse garden room surrounded by sandstone walls and rockery plants. We truly are very impressed.

Alex 13

Jan 28, 2022

Amazing experience from start to finish

From start to finish with SW James was a pleasure. We were given a 1-2-1 appointment with Warren where we were able to have a look and test drive of the amazing chesterfields they have to offer, we also learnt about the background of the business and the history of the Chesterfield sofa. They really know their stuff.

After putting our order in we were expecting our sofa in the new year however we asked if it were possible to have it before Christmas and Warren and his team did all they could, even when we had a delivery hiccup service was outstanding. I wish all companies had this sort of customer service.

Elizabeth Rowlands

Jan 19, 2022

Great sofa, great service

I've wanted a leather chesterfield for years and, having scouted around the Internet, took a punt on S.W.James because I was impressed with the website images and with the reviews. I'm really glad I did. Our Huxley chesterfield is everything we were promised: it looks fantastic, it's really well made and very very comfortable. We're delighted with it. And the service was faultless - we really appreciated the personal calls from Warren. There was a real sense we were dealing with small business who cared rather than a big corporation. I'd wholeheartedly recommend S.W.James.

Mark L

Oct 12, 2021

Brilliant Service ,Amazing Quality

We ordered Huxley after looking at many other chesterfields. From the moment we placed the order, the service and communication has been faultless. Warren has kept us up to date every step of the way. When Huxley arrived and was put in our dining room we realised what an excellent choice we made. The workmanship that has gone into producing Huxley is second to none. Even Florence our working cocker behaves when sitting on it. We suspect this is one piece of furniture that we will never replace. Our eldest daughter has asked we will leave it to her in our will. Many thanks to Warren and his team for our new family member Huxley

Mrs Green

25th June 2021

S.W James.. Impeccable!!

What can I say about S.W James! Fantastic!!! From the initial swatch sample through to delivery I have received impeccable customer service. I have been kept informed on how my order was progressing, reassurance when I needed it and when my sofa arrived! Well it was breath taking! The craftsmanship is beautiful it is more than I expected and looks beautiful in my room. I cannot recommend Warren and his team enough worth every penny!!

Joanne Shortt

December 2020

One word... EPIC

Amazing quality and even better customer service, ordered the three seater No1 but then changed my mind to 4 seater and wanted it with the bed option they were really accommodating. Changed for me no quibbles and just paid the additional separate rather than re ordering.

Delivery guys were really professional and made sure that the sofa would fit before delivery. They even did extra fittings on site to enable the fit in my cellar. Simply brilliant from start to finish and delivered within time scale set out from order point!

Jamie Porter

11 November 2020

Superb quality

We spent a lot of time viewing Chesterfields before visiting SW James and seeing their product. No comparison, we placed an order there and then. The quality of materials used are fabulous the build you can see is carried out by highly skilled craftsmen, how they get the pleats so tight and the buttons so deep is amazing, the attention to detail outstanding, from the beautiful piping around the studs to the small tab that identifies this as a genuine SWJames. We chose the number 3 sofa and chair together with a number 7 chair in antique dark brown leather, beautiful and very comfortable

Thanks to all at SWJames.

Mrs Patricia Lally

15th September 2020

Superb from start to finish…

SW James were superb from start to finish. Warren was really great. He helped us choose the right colour for our room with samples and photos, then he had our sofa, chair and stool made in time for delivery just after we moved in. We'll definitely be back for more!

Nicola Briggs

25 July 2020

Even Better Than Expected

Everything about the purchase of our SW James No 5 Chesterfield was perfect. Having done a lot of research we thought SW James would be good - they exceeeded our expectations. Prior to purchase and throughout production and delivery we received execellent customer service and we will continue to enjoy the quality and craftsmanship of our sofa for many years to come.

Thank you to Warren and team.

Lisa & Paul

Just brilliant from the start to the…brilliant

Just brilliant from the start to the end !

Paul

15 June 2020

Very Impressed

My SW James 5 seater No 2 leather Chesterfield arrived today. I am extremely impressed with the quality of leather, comfort and workmanship.

There are not many manufactures of furniture that keep you updated with your order and seem to treat their creations with immense pride.

I am so impressed that I’m already considering ordering a second piece.

David James

Older Reviews

Read all our reviews

Much like our commitment to good old-fashioned furniture making, we work hard to deliver an old school customer service experience to match. It’s for this reason that we have only 5* reviews on Trustpilot. If you’re interested in reading all our 5* reviews, visit our Trustpilot by clicking here