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Our Reviews

We know buying a luxury item such as one of our Chesterfields online can be somewhat daunting if trust isn’t there. As a result, we work incredibly hard to offer an old-fashioned customer service. It’s for this reason that we have only 5* reviews on Trustpilot. We’d like to share the reviews we have gathered.

We're rated 5 stars on

22 September 2021

Wow what can I say other than I absolutely overjoyed with my Chesterfield furniture

Wow what can I say other than I am absolutely overjoyed at my furniture that was delivered on Friday 17th September. After being let down big style by another furniture company, I found SW James online and spoke with Warren regarding getting some furniture. He promised me that I wouldn’t be disappointed going with his company and he was 100% true to his word. My settee, x2 chairs and stool are beautiful, made to the highest quality and I’m just so pleased the original furniture maker made such a mess of my order, otherwise I would never have stumbled across Warren and his team. Warren kept me updated at all times and I cannot thank him enough for my furniture. I would highly recommend SW James, I’ve had leather Chesterfields for over 35 years and his furniture has topped the standards! Thank you so much Warren, it’s been a pleasure doing business with you and I will recommend you 100% to all my friends.

Deb Howell Smith

23rd July 2021

We are in love with our new sofa

We are in love with our new sofa, it’s even better than I’d hoped for - the craftsmanship, the detailing, the quality of the leather, it’s superior to anything I’ve seen online or in the high street and one of the key differences are the cushions which are so luxurious and plump. It’s also important that I mention the exceptional customer care we had at every stage from Warren and his team, they really offer a personal touch. I can’t recommend highly enough!

David

25th June 2021

S.W James.. Impeccable!!

What can I say about S.W James! Fantastic!!! From the initial swatch sample through to delivery I have received impeccable customer service. I have been kept informed on how my order was progressing, reassurance when I needed it and when my sofa arrived! Well it was breath taking! The craftsmanship is beautiful it is more than I expected and looks beautiful in my room. I cannot recommend Warren and his team enough worth every penny!!

Joanne Shortt

2st June 2021

A great company with passion and true craftsmanship at their heart

Only rarely am I inspired to write a review. From start to finish SW James have been quite excellent. My initial call with Warren was informative, friendly and gave me confidence in his company. Being able to speak to someone with a passion, knowledge and enthusiasm for his products was pleasure and something so rare these days. Dealing with a smaller company brings so many benefits. He was happy to discuss and adapt their standard design for us and kept us updated at every stage. We were consulted about a proposed small design improvement and kept fully updated at every stage. This only increased our eager anticipation of Tillie's (our sofa) arrival. There was a slight delay due to national foam shortages, but this was clearly communicated and they when well out of their way to get us back on track. I was worried that our incredibly high expectations would not match the reality, but the opposite was true. Everyone comments on just how beautiful Tillie is. I have an overly critical eye but the workmanship and design is floorless. So good to know that great craftmanship and pride in one's work can still be found. Sincere thanks to the whole team. it has been a pleasure I would very happily repeat.

James T

19th June 2021

Highest quality Chesterfield! SW James have been utterly professional…

SW James have been utterly professional and incredibly helpful throughout. Warren, the Co-founder has spent considerable time assisting with my choices and created a personal experience. Our sofa ‘Huxley’ arrived and we absolutely love it! The workmanship is of a very high standard, I couldn’t recommend them more.

Sara

17th June 2021

Top Quality Chesterfield

We bought a sofa from S.W. James a few months ago but wanted to wait until we used it to write an honest review. We cannot emphasis how happy we are with the 4 seater ‘Archie’ in vintage dark brown we are now the proud owners of. We were a little concerned about buying a sofa during lockdown without sitting on it or seeing it but the website is packed with photos, videos and info that addresses every query you may have. Warren and his team are also available to advise you at each step of the process which is very reassuring. Everything from the quality of the leather to the superior comfort exceeded our expectations. The quality and craftsmanship is very evident and beats other examples we almost made the mistake of buying. A certain leading department store who is ‘never knowingly undersold’ actually import their chesterfields from China. Having sat on their equivalent model it was evident that we had made the right choice in buying from S.W. James. We cannot recommend this company enough. This is the company for you, if you require a quality, handmade sofa that’s made in Britain and built to last. Archie is the focal point of our room not just something to sit on.

Edith Nystrom

17th June 2021

From the moment I spoke to Warren to…

From the moment I spoke to Warren to discuss our vision for the room to the moment the 2 beautiful pieces arrived.

I was updated throughout the process by Warren himself and he was always on hand if we had any questions.

We're so happy we found SW James - couldn't recommend highly enough...

Shaun Richardson

16 June 2021

Believe all the five star reviews!

In August 2020 we bought two new sofas. I had just retired so my wife and I wanted to treat ourselves to something special. We bought two ‘modern style Chesterfields’ from a UK based company (NOT S.W.James) via a high end shop near Sheffield. They were a bit more expensive than we would usually pay but we were reassured that they were really high quality. We were given an 18 week delivery estimate. It got to 18 weeks, and then 20 and we had heard nothing from either the manufacturer or the retail outlet so we ended up having to chase it, multiple times! Our new sofas were eventually delivered after 26 weeks. Within 24 hours of delivery, the seat on one of the sofas collapsed. Turns out our ‘British’ sofas had been made in Thailand, from rubber wood with cheap ‘zig zag’ springs and poor quality foam. Customer service was appalling, the product was sub standard and the experience was a nightmare.

So, having been stung once we did a lot of research to try and find the best quality sofas we could. In the end we settled on S.W.James. Their reviews were outstanding (but hey, who believes reviews?!) and the website explained all of their sofas were UK made using traditional methods and high quality materials (solid beech wood frames, glued and screwed, no ‘rubber wood’ here!) and the option of a traditionally pocket sprung base. The only problem was, in the middle of lockdown, we couldn’t try the sofas before buying. I rang S.W.James and spoke to a chap called Warren. Turns out he was one of the partners in the business. He spoke to me for ages and explained the whole construction process, their small factory set up with craftspeople who use traditional techniques handed down over time. He then told me they also have a no quibble returns policy. If the sofas were not exactly what we wanted then we could return them, no questions asked. Problem solved!!! We ordered two ‘Huxley’ chesterfield sofas for a surprisingly reasonable price. From day one, the experience of S.W.James compared to our previous purchase was like chalk and cheese. Warren kept us updated on progress with emails and phone calls and, 12 weeks later our two new Chesterfields are sitting in our living room. They are beautifully (and solidly) made, amazingly comfortable and really suit the room. My wife and I are over the moon. In summary then, the moral of the story, if you want a quality, UK made, craftsman built sofa from a company that cares about its customers and goes the extra mile, you can buy with confidence from S.W.James. Oh, and believe all the five star reviews!!!!

Robert Coupe

14 May 2021

Fantastic quality sofa with exceptional customer service

We ordered a 3 seater Chesterfield and foot stall from S.W. James and could not be any happier. From start to finish the communication was first class with Warren providing us with frequent updates. It is so refreshing to actually speak to the owner of a company and is indicative of the personal and professional approach which this Company takes. Having read through in detail the quality materials utilised by the Company and the "Made in Britain" credentials I was expecting great products, however, the finished articles are even better than we could have imagined. The quality of the sofa and foot stall is fantastic and they look stunning. Very happy customer and would recommend this Company to anyone!

Edmund Mason

13 May 2021

Highly recommend SW James

We have just purchased sofa’s from SW James and from start to finish as a business, they’ve been excellent. Warren was very helpful in discussing our needs and pointing us in the right direction. We are extremely pleased with the final product, they look great, and are very comfortable and the quality is second to none. No hesitation is recommending these guys!!

Ben Gaskell

December 2020

One word... EPIC

Amazing quality and even better customer service, ordered the three seater No1 but then changed my mind to 4 seater and wanted it with the bed option they were really accommodating. Changed for me no quibbles and just paid the additional separate rather than re ordering.

Delivery guys were really professional and made sure that the sofa would fit before delivery. They even did extra fittings on site to enable the fit in my cellar. Simply brilliant from start to finish and delivered within time scale set out from order point!

Jamie Porter

11 November 2020

Superb quality

We spent a lot of time viewing Chesterfields before visiting SW James and seeing their product. No comparison, we placed an order there and then. The quality of materials used are fabulous the build you can see is carried out by highly skilled craftsmen, how they get the pleats so tight and the buttons so deep is amazing, the attention to detail outstanding, from the beautiful piping around the studs to the small tab that identifies this as a genuine SWJames. We chose the number 3 sofa and chair together with a number 7 chair in antique dark brown leather, beautiful and very comfortable

Thanks to all at SWJames.

Mrs Patricia Lally

15th September 2020

Superb from start to finish…

SW James were superb from start to finish. Warren was really great. He helped us choose the right colour for our room with samples and photos, then he had our sofa, chair and stool made in time for delivery just after we moved in. We'll definitely be back for more!

Nicola Briggs

25 July 2020

Even Better Than Expected

Everything about the purchase of our SW James No 5 Chesterfield was perfect. Having done a lot of research we thought SW James would be good - they exceeeded our expectations. Prior to purchase and throughout production and delivery we received execellent customer service and we will continue to enjoy the quality and craftsmanship of our sofa for many years to come.

Thank you to Warren and team.

Lisa & Paul

Just brilliant from the start to the…brilliant

Just brilliant from the start to the end !

Paul

15 June 2020

Very Impressed

My SW James 5 seater No 2 leather Chesterfield arrived today. I am extremely impressed with the quality of leather, comfort and workmanship.

There are not many manufactures of furniture that keep you updated with your order and seem to treat their creations with immense pride.

I am so impressed that I’m already considering ordering a second piece.

David James

Older Reviews

Read all our reviews

Much like our commitment to good old-fashioned furniture making, we work hard to deliver an old school customer service experience to match. It’s for this reason that we have only 5* reviews on Trustpilot. If you’re interested in reading all our 5* reviews, visit our Trustpilot by clicking here