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Our Reviews

We know buying a luxury item such as one of our Chesterfields online can be somewhat daunting if trust isn’t there. As a result, we work incredibly hard to offer an old-fashioned customer service. It’s for this reason that we have only 5* reviews on Trustpilot. We’d like to share the reviews we have gathered.

Read our amazing reviews - all from past customers

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We're rated 5 stars on

We spent a lot of time viewing Chesterfields before visiting SW James and seeing their product. No comparison, we placed an order there and then. The quality of materials used are fabulous...

Mrs Patricia Lally - 5* Trustpilot Review

I have to say I cannot remember a better experience than dealing with this company...

Mark Heading - 5* Trustpilot Review

Thank you so much to the SW James crew. Our sofa is gorgeous and the service was impeccable . It’s actually better than I hoped for...

Mrs Shelly Mcerlaine - 5* Trustpilot Review

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A short story from a happy customer...

Happy Customer!!

This company feels like it’s from another era, when customer service and product quality really mattered. You can tell they take great pride in the service they provide and the end result is simply stunning. Highly recommend SW James. Thank you so much Warren and the team!!

Paul H

A short story from a happy customer...

Great service and top quality product

From first visiting the showroom to taking delivery of our sofa and chair ,the service we received from SW James was excellent . Warren goes above and beyond to ensure his customers receive great service .

Having chosen our favoured style and leather the process of ordering was straight forward and we were kept informed of the progress of the order . Delivery was efficient and both items were delivered with care right to the the room . We love our Huxley chesterfield and birdie chair . The quality is great and comfort just as we had hoped.

Helen

A short story from a happy customer...

Huxley 3 seater and 2 snugglers

I spent a lot of time going to the main outlets and just wasn’t seeing anything that warranted spending the money on. I searched the internet and came across SW James and was so tempted to just buy online because I liked the look of the products but I needed three and decided I needed to make the 4 1/2 hour journey it was so worth it because I was going to purchase the Monty product but decided on the Huxley.

It was an absolute pleasure meeting and dealing with Warren and kept us informed on progress all the way through. Everyone who comes to visit comment on sofa and snugglers. Thanks again Warren.

Daniel

A short story from a happy customer...

One very satisfied customer

Very happy with the quality of service, workmanship, delivery from the start date to the finish. Would definitely recommend this company to family and friends.

John

A short story from a happy customer...

Beautiful comfortable Chesterfield sofa

We were looking to spend our wedding gift money on something special that we would always have and had settled on a Chesterfield. I came across S W James on a Google search and the company immediately caught my eye. Not only did their chesterfields look beautiful, I loved that they were individually built by hand using traditional techniques.

We would be getting a completely unique sofa. I got in touch to try and arrange a visit as I'm always wary of spending a lot of money on furniture I haven't seen or had the chance to sit on. Let's be honest, there's no point in a sofa looking beautiful if it's the most uncomfortable thing you've ever sat on! Unfortunately we couldn't arrange a convenient time as I live some distance away but Warren set up a video call to show us what they had in the shop and talk us through the different options. We were looking for something a bit less formal, more relaxed and most importantly comfortable so Warren suggested the huxley could be for us. He told us it had been designed primarily with comfort in mind and promised we would not be disappointed.

If we were, we could have a 100% money back guarantee and that would include collection and return. So we took a chance and placed our order and we could not be happier that we did. Warren and the team kept us up to date throughout the build process and ahead of schedule, our beautiful huxley was delivered last week. It truly is a beautiful piece of craftsmanship and it is one of the most comfortable sofas I have ever sat on. If you're looking to invest in a beautiful, top quality, comfortable Chesterfield and want to use a UK based company with outstanding customer service; look no further. You won't regret it. We're just disappointed we don't have a bigger house to fit another one in! bKerry

A short story from a happy customer...

A throwback to how shopping should be

Some wonderful furniture just delivered. Two Archie 3 seaters, two chairs and a footstool all in Antique Honey. They’ve surpassed everything we expected and look amazing in our living room.

From our visit to the showroom back in October to the delivery today Warren has made the time fly with regular updates and kept us informed even with the bad news (slight delay due to hold up with some materials for the cushions). I like that as we can all be nice when it’s good news !

The delivery driver couldn’t have been nicer or more helpful. The difficult trek around to the rear of the house was no problem and he insisted on shoes off even though we said it was ok.

All in all 5* experience from start to finish and James really is font of knowledge for all things leather.

Dave

A short story from a happy customer...

Simply the best !

Just want to say that SW James really came through for us. The whole process from initial call, showroom visit, order progress updates through to delivery was entirely painless; prompt, professional and above all, personal. Nothing was too much for Warren, who always gets back to you quickly and comprehensively. We are delighted with the high quality sofas supplied, which have really enhanced our home. We would have no hesitation in recommending Warren and the team at SW James or using them again ourselves in future. You have shown how it should be done. Thank you.

J Brookes

A short story from a happy customer...

Quality, and customer focused.

If you are in the market for a high quality Sofa then you cannot do better than S W James, no more mass produced pieces created by three letter companies that generally outsource to the cheapest bidder. Choose S W James for quality U.K. built products.

From start to finish the process has been both professional and personal, Warren is a delight to deal with and has a real passion for the products his company provides, I had a few questions before making my purchase and he was more then happy to advise, I was directed towards the Spike 5 seater in vintage black leather which fit my needs perfectly, I was kept informed at every stage of the production process right up to the day of delivery when Warren contacted me to make sure everything was as it should be.

To say that I’m impressed would be an understatement, the piece is solid, very comfortable and supportive and the leather is buttery soft with a rich aroma and unique grain that makes it one of one.

My only regret is that my front room is too small for more.

I have no hesitation in recommending S W James and am glad I could support a U.K. business providing an outstanding product built in the traditional manner.

Roy

A short story from a happy customer...

Excellent product and buying experience from SW James

Warren and the team made the buying experience so much easier. They were always on hand to give advice when required, either in person when I visited the showroom or via email or a phone call. You won’t get a better experience for customer satisfaction and follow up from SW James and Warren. I bought a 3 seater Huxley in rustic foxtail, to go in between an old sofa set. It’s so comfy and the leather is so soft. I just know it will get better and better with age. I am very happy with my purchase, and I know I will buy more pieces from SW James.

JP

A short story from a happy customer...

Love my 'Birdies'!

Drove up to Bollington (from Wiltshire) to visit Warren and sit on a few sofas. I already knew I wanted 2 'Birdies' but did want to try one out, and I wasn't disappointed. The killer was waiting 12 weeks for them to be made, but then as the saying goes, "All good things..." And the wait was worth it. I love them, and don't imagine I will ever willingly change them. And thanks, Warren, for being so down to earth and generally lovely.

Val

A Short Story From A Happy Customer...

Brilliant Service, Amazing Quality

We ordered Huxley after looking at many other chesterfields. From the moment we placed the order, the service and communication has been faultless. Warren has kept us up to date every step of the way. When Huxley arrived and was put in our dining room we realised what an excellent choice we made. The workmanship that has gone into producing Huxley is second to none. Even Florence our working cocker behaves when sitting on it. We suspect this is one piece of furniture that we will never replace. Our eldest daughter has asked we will leave it to her in our will. Many thanks to Warren and his team for our new family member Huxley

Mrs Green

A Short Story From A Happy Customer...

S.W James.. Impeccable!!

What can I say about S.W James! Fantastic!!! From the initial swatch sample through to delivery I have received impeccable customer service. I have been kept informed on how my order was progressing, reassurance when I needed it and when my sofa arrived! Well it was breath taking! The craftsmanship is beautiful it is more than I expected and looks beautiful in my room. I cannot recommend Warren and his team enough worth every penny!!

Joanne Shortt

A Short Story From A Happy Customer...

One word... EPIC

Amazing quality and even better customer service, ordered the three seater Sterling but then changed my mind to 4 seater and wanted it with the bed option they were really accommodating. Changed for me no quibbles and just paid the additional separate rather than re ordering.

Delivery guys were really professional and made sure that the sofa would fit before delivery. They even did extra fittings on site to enable the fit in my cellar. Simply brilliant from start to finish and delivered within time scale set out from order point!

Jamie Porter

A Short Story From A Happy Customer...

Superb quality

We spent a lot of time viewing Chesterfields before visiting SW James and seeing their product. No comparison, we placed an order there and then. The quality of materials used are fabulous the build you can see is carried out by highly skilled craftsmen, how they get the pleats so tight and the buttons so deep is amazing, the attention to detail outstanding, from the beautiful piping around the studs to the small tab that identifies this as a genuine SWJames. We chose 'Florence' sofa and chair together with a 'Dorothy' chair in antique dark brown leather, beautiful and very comfortable

Thanks to all at SWJames.

Mrs Patricia Lally

A Short Story From A Happy Customer...

Superb from start to finish…

SW James were superb from start to finish. Warren was really great. He helped us choose the right colour for our room with samples and photos, then he had our sofa, chair and stool made in time for delivery just after we moved in. We'll definitely be back for more!

Nicola Briggs

A Short Story From A Happy Customer...

Even Better Than Expected

Everything about the purchase of our SW James Archie Chesterfield was perfect. Having done a lot of research we thought SW James would be good - they exceeeded our expectations. Prior to purchase and throughout production and delivery we received execellent customer service and we will continue to enjoy the quality and craftsmanship of our sofa for many years to come.

Thank you to Warren and team.

Lisa & Paul

A Short Story From A Happy Customer...

Very Impressed

My SW James 5 seater Monty leather Chesterfield arrived today. I am extremely impressed with the quality of leather, comfort and workmanship.

There are not many manufactures of furniture that keep you updated with your order and seem to treat their creations with immense pride.

I am so impressed that I’m already considering ordering a second piece.

David James

Our Reviews

Read all our reviews

Much like our commitment to good old-fashioned furniture making, we work hard to deliver an old school customer service experience to match. It’s for this reason that we have only 5* reviews on Trustpilot. If you’re interested in reading all our 5* reviews, visit our Trustpilot by clicking here