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Our Reviews

We know buying a luxury item such as one of our Chesterfields online can be somewhat daunting if trust isn’t there. As a result, we work incredibly hard to offer an old-fashioned customer service. It’s for this reason that we have only 5* reviews on Trustpilot. We’d like to share the reviews we have gathered.

Read our amazing reviews - all from past customers

We're rated 5 stars on

A Short Story From A Happy Customer...

Brilliant Service, Amazing Quality

We ordered Huxley after looking at many other chesterfields. From the moment we placed the order, the service and communication has been faultless. Warren has kept us up to date every step of the way. When Huxley arrived and was put in our dining room we realised what an excellent choice we made. The workmanship that has gone into producing Huxley is second to none. Even Florence our working cocker behaves when sitting on it. We suspect this is one piece of furniture that we will never replace. Our eldest daughter has asked we will leave it to her in our will. Many thanks to Warren and his team for our new family member Huxley

Mrs Green

A Short Story From A Happy Customer...

S.W James.. Impeccable!!

What can I say about S.W James! Fantastic!!! From the initial swatch sample through to delivery I have received impeccable customer service. I have been kept informed on how my order was progressing, reassurance when I needed it and when my sofa arrived! Well it was breath taking! The craftsmanship is beautiful it is more than I expected and looks beautiful in my room. I cannot recommend Warren and his team enough worth every penny!!

Joanne Shortt

A Short Story From A Happy Customer...

One word... EPIC

Amazing quality and even better customer service, ordered the three seater Sterling but then changed my mind to 4 seater and wanted it with the bed option they were really accommodating. Changed for me no quibbles and just paid the additional separate rather than re ordering.

Delivery guys were really professional and made sure that the sofa would fit before delivery. They even did extra fittings on site to enable the fit in my cellar. Simply brilliant from start to finish and delivered within time scale set out from order point!

Jamie Porter

A Short Story From A Happy Customer...

Superb quality

We spent a lot of time viewing Chesterfields before visiting SW James and seeing their product. No comparison, we placed an order there and then. The quality of materials used are fabulous the build you can see is carried out by highly skilled craftsmen, how they get the pleats so tight and the buttons so deep is amazing, the attention to detail outstanding, from the beautiful piping around the studs to the small tab that identifies this as a genuine SWJames. We chose 'Florence' sofa and chair together with a 'Dorothy' chair in antique dark brown leather, beautiful and very comfortable

Thanks to all at SWJames.

Mrs Patricia Lally

A Short Story From A Happy Customer...

Superb from start to finish…

SW James were superb from start to finish. Warren was really great. He helped us choose the right colour for our room with samples and photos, then he had our sofa, chair and stool made in time for delivery just after we moved in. We'll definitely be back for more!

Nicola Briggs

A Short Story From A Happy Customer...

Even Better Than Expected

Everything about the purchase of our SW James Archie Chesterfield was perfect. Having done a lot of research we thought SW James would be good - they exceeeded our expectations. Prior to purchase and throughout production and delivery we received execellent customer service and we will continue to enjoy the quality and craftsmanship of our sofa for many years to come.

Thank you to Warren and team.

Lisa & Paul

A Short Story From A Happy Customer...

Very Impressed

My SW James 5 seater Monty leather Chesterfield arrived today. I am extremely impressed with the quality of leather, comfort and workmanship.

There are not many manufactures of furniture that keep you updated with your order and seem to treat their creations with immense pride.

I am so impressed that I’m already considering ordering a second piece.

David James

Our Reviews

Read all our reviews

Much like our commitment to good old-fashioned furniture making, we work hard to deliver an old school customer service experience to match. It’s for this reason that we have only 5* reviews on Trustpilot. If you’re interested in reading all our 5* reviews, visit our Trustpilot by clicking here