Our Reviews
At S.W. James, we understand that investing in a luxury piece like a handmade Chesterfield sofa online can feel like a leap of faith—especially without trust firmly in place. That’s why we go above and beyond to deliver the kind of old-fashioned, no-rush customer service that puts people at ease. We’ve built our reputation one conversation, one delivery, and one delighted customer at a time. And the proof? Every single one of our Trustpilot reviews is 5-star.
These aren’t just stars—they’re stories of delighted customers who trusted us and were rewarded with something truly special. We could talk all day about the quality of our craft, but we’d much rather let our customers do the talking.
But don’t just take our word for it. We’ve recently added two brand new customer video reviews (see below) so you can sit back, press play, and hear directly from those who’ve welcomed an S.W. James into their homes.
These unfiltered testimonials say more than we ever could—so we’ll leave it to our customers to show you exactly why they love their Chesterfields (and the experience that came with them).
If you would like to learn more, call Warren today for a friendly chat on:
0161 359 5462
Alternatively, you can email Warren any time on: warren@swjames.com
S.W. James - Customer Reviews
Customer Video Reviews
Rob and his wife Mandy share their experience with their new S.W. James Chesterfield sofa - highlighting not only the exceptional comfort and quality but also the warm and personal service they received. Their new Huxley Chesterfield sofas have transformed their home into a cosy space for the whole family.
S.W. James - Customer Reviews
Customer Video Reviews
Claire and her family talk about life with their new S.W. James Chesterfields — not just the deep-down comfort and craftsmanship, but the personal service that made it all feel effortless. Their new Huxley sofa hasn't just filled a room — they’ve made the house feel like home.
Welcome to S.W. James
About Us
Luxury Handmade British Sofas.
True Old Fashioned Customer Service.
Home Of The Most Comfortable Chesterfields.
The beginnings of the S.W. James story can be traced all the way back to school days. Started by two former classmates Jamie and Warren, we’re a family-run business that’s passionate about making British Chesterfields and sofas. At S.W. James, we are proud to still be creating handmade, British furniture in the manner they were made traditionally.
Each S.W. James Chesterfield is handmade using the finest materials and traditional techniques that are sadly dying out; in fact, our small team is made up of four bench staff, whose average age is 67. Our stunning, one-off pieces take weeks to create, and the end result is a true masterpiece that we’ve put our heart and soul into – that’s where ‘Sofas with Soul’ comes from.
No two items of S.W. James furniture will ever be the same – with each one boasting its very own character and quirks, making it uniquely yours. Every piece we make is exclusive to S.W. James, and handmade just for you. Each piece is a one-off commission; no S.W. James is ever the same.
Text
Text
Text
Bollington - A Delightful Village Nestled in Stunning Cheshire Countryside
Find us:
S.W. James, Clarence Mill, Clarence Road,
Bollington, Cheshire, SK10 5JZ
Tel: 0161 359 5462
(Visits by personal appointment only)
We'd love to see you. We are pet friendly and child friendly - so feel free to bring whoever you want - everyone is welcome. Just contact Warren to book a convenient time to make an appointment. You can find directions to us on Google Maps by clicking here.
Visit Our Cheshire Showroom
S.W. James - Bollington, Cheshire
We’re located in Bollington, just 10 minutes down the road from Prestbury – a delightful village nestled in stunning Cheshire countryside, astride the River Bollin. No matter where you’re travelling from, this charming corner of England’s north makes for a perfect day trip, or even weekend getaway.
For longer stays, we recommend booking a luxury room at historical Georgian country house hotel, Mottram Hall. Precede your journey to the S.W. James shop with a stroll along Macclesfield canal, where you’ll find Café Waterside – situated just a stone’s throw from the shop itself. Their menu offers something for everyone – from the classic full English breakfast, to hassleback jacket potatoes, and even vegan sausage barms – and we can vouch for the delicious food ourselves!
Once you’re satisfied with your knowledge of our products and process, round the day off with a glorious plate at The Legh Arms – locally renowned as one of the best places to eat near Macclesfield.
Please note, visits to our Bollington showroom are available by appointment only. To book your appointment, please call Warren on 0161 359 5462. You can email Warren on warren@swjames.com. You may also use our contact form by clicking here.
Once you’ve got in touch, Warren will gladly offer advice on how best to reach us from your location.