Why pick an S.W. James
there are chesterfields – and then there are s.w. james chesterfields
Why pick an S.W. James
made by hand, made in britain,
made just for you
We want every new customer that chooses S.W. James to have a unique and enjoyable experience with us. We believe in old-fashioned customer service and standards. Our customers have total peace of mind when choosing S.W. James for their furniture.
Our happy customers speak for themselves…
“It is rare in this day and age to receive a quality of product …with brilliant communication and a delivery team who overcame a tricky obstacle to get this into my home. Absolutely superb from start to finish.”
5 Star review from Trustpilot
S.W. James Heritage
A piece of furniture you can truly call your own
If you choose an S.W. James of your own, it will be commissioned and made entirely by hand for you.
The story of every S.W. James created begins in our production studios nestled just outside Manchester, in the north-west of England. Each S.W. James is lovingly handcrafted there by a small, profoundly accomplished team of Chesterfield makers.
To see how our Chesterfields are handmade, watch our short video.watch our video
Welcome to the Family
A tailored customer experience
By combining our traditional, customer focused service with our finely tuned digital experience, we can create a contemporary tailoring experience like no other.
Our digital service allows you to create and customise your own perfect sofa via our website. So you no longer need to spend your weekend’s visiting showroom after showroom trying to find the perfect Chesterfield or leather sofa. You can trust us to make your perfect item for you. As soon as you order we work side by side with you to create your perfect sofa. Once it’s completed, we have it delivered for free straight into your home at your convenience.
When your new S.W. James is delivered to you, you will be the owner of a one-off piece, you can truly call your own.learn more
Rated 4.8/5 On TrustPilot
Absolutely delighted with our new sofa
Absolutely delighted with our new sofa, sofabed and chairs! Superb quality in design, manufacture and materials, looks stunning, and soooo comfortable. Could not recommend more highly. British craftsmanship at its best! Thank you for the excellent service and advice.
Thank you Warren and your excellent team of craftsmen
When our sofa maker went bust we searched the internet and found SW James and asked whether they could help us with a Chesterfield sofa bed. The service we received was fantastic...they produced exactly the same sofa for us and even hand delivered it through an upstairs window and it is perfect! We would recommend this company to absolutely everybody we know. Thank you Warren and your excellent team of craftsmen.
Even better than expected
Warren called me as soon as I'd made my order on the site. He was really helpful and informative. I was impressed by his friendly and informed approach, he explained how the order was going to be made for me by hand and how the sofa will be delivered. The delivery team were excellent on the day of delivery and had my sofa in place really quickly. I simply love our new no2 sofa. This is my first Sw James and I'm so happy with it. I recommend this company. I will return again soon.
SW James are fantastic I cannot fault the service
SW James are fantastic I cannot fault the service I received from them. Warren is a Gent and goes that extra mile.
We had oiginally ordered from another company that subsequently went bust. Warren did everything he could to help us from our initial contact and custom made a piece to our specification. He kept in touch every step of the way.
I would never consider another company when buying a chesterfield. Beautiful, handcrafted furniture with faultless service. Thanks for everything
I ordered a chesterfield sofa from s w…
I ordered a chesterfield sofa from s w James they were so helpful and couldn't do enough to help.When it arrived I was so please with the workmanship that went into making the sofa. I'm so happy with s w James that I have now decided to purchase a matching chesterfield armchair I would with out doubt recommend this company. Mrs Rawlings
Mrs Paulette Rawlings
Great service from order to delivery
It is rare in this day and age to receive a quality of product as this ( 3 seater no. 10) with brilliant communication and a delivery team who overcame a tricky obstacle to get this into my home. Absolutely superb from start to finish.
A uniformly excellent experience from…
A uniformly excellent experience from first website view to post-delivery email. Superb.
Simply wonderful service and products. The highest of recommendations.
The company has consistently delivered high quality customer support through frequent communication informing me of the delivery and care of the products. They have also maintained a human feel through treating me as a Person and not another number. The quality of the furniture is wonderfully high and every visitor has commented on their finish and comfort. I would highly recommend this company and I hope to be ordering more from them in the future.
These guys go above and beyond and I…
These guys go above and beyond and I would certainly shop here again without hesitation.
My experience of SW James was wonderful…
My experience of SW James was wonderful from beginning to end. Their customer service, obvious love of their products and dedication to their business was very apparent and made choosing and purchasing my sofas and the bespoke window seat cushion they designed and produced for me a joy. We are delighted with the Chesterfields and wouldn’t hesitate to recommend SW James to anyone.
I can't recommend S W James highly enough
I can't recommend S W James highly enough. We've been absolutely delighted with the service from start to finish - professional, transparent and attentive. Warren was so helpful, and either on the end of the phone to answer questions, or would call back very quickly if we couldn't get hold of him straightaway. He made us feel like we were his only customer - not easy when you're as successful and busy as S W James are! Everything that has happened has done so exactly how and when they said it would, including making one of the sofas slightly smaller to fit the space. The customer service has been outstanding. The delivery team also exceeded expectations, and were polite, informed and handled our gorgeous new chesterfield sofas with care. The sofas themselves, and a matching footstool are unbelievably beautiful and comfortable. I can't stop looking at them!! And sitting on them!!! I looked at a lot of Chesterfields before buying, and these are by far the best I've seen. Thank you to Warren and all of the team.
Nick and Mel Jones
S.W. James Heritage
We only use the finest materials
We have spent countless hours selecting our vintage leathers, fabrics, sumptuous cushioning and comfort focused design. All our items use only the finest materials we can source and are designed & built by a small team in Greater Manchester, England.learn more
Handmade the traditional way
At S.W. James we are proud to still be creating handmade, British furniture in the manner they were made traditionally.
Every piece is exclusive to S.W. James and is handmade just for you.
We don’t hold stock, so each piece is a one-off commission. No S.W. James is ever the same.
If like us, you are less than enamoured with the direction modern furniture production is heading in the 21 centuries with its cheap, poorly and mass-produced aesthetics which are mainly imported, you will be happy to hear we are maintaining the standards of the master craftsmen.
Our production team is now handing down the closely guarded traditional finishing techniques of Chesterfield production to the next generation of apprentices.learn more
Peace of Mind
Our guarantee and your peace of mind
We want you to have peace of mind when ordering your new Chesterfield from us. We have established a set of values, including free shipping and 28 day return policy, to help put your mind at ease when ordering your S.W. James Chesterfield via our website.
We want the buying process to be as relaxing as sitting in an S.W. James.learn more
The S.W. James Team
we’re here to help
We know ordering your own handmade Chesterfield or vintage sofa is a very personal decision and we know you will have questions before you decide to choose an S.W. James of your own. We are here to help, and we work closely with you throughout every step of the production process to ensure you are 100% happy with your new S.W. James when it arrives in your home.
We’re a passionate team and we love to talk about our Chesterfields and vintage sofas. As a result, if you have questions before you order, or at any point during production, just ask. You will always talk directly with Warren and the other business founders.
Call the team today for a friendly chat on
+44 (0)161 359 5462
Or email Warren and the team by clicking here : firstname.lastname@example.org.
Our office hours are Mon- Fri 9am to 6pm, Saturdays 10am to 6pm, Sundays 10am to 4pm. Feel free to call any time. If the office is closed just leave a short message and we will call you back as soon as possible. Alternatively email us any time you like.