Tales from our S.W. James Family
see why customers love s.w. james
We know buying a luxury item such as one of our Chesterfields online can be somewhat daunting if trust isn’t there. As a result, we work incredibly hard to offer an old-fashioned customer service.
We’d like to share a number of reviews we have gathered on our Google and Trust Pilot accounts and also through kind emails we have received from our customers recently.
From the moment you choose an S.W. James, you will be treated as a member of a proud family.
Rated 4.8/5 On TrustPilot
Absolutely delighted with our new sofa
Absolutely delighted with our new sofa, sofabed and chairs! Superb quality in design, manufacture and materials, looks stunning, and soooo comfortable. Could not recommend more highly. British craftsmanship at its best! Thank you for the excellent service and advice.
Thank you Warren and your excellent team of craftsmen
When our sofa maker went bust we searched the internet and found SW James and asked whether they could help us with a Chesterfield sofa bed. The service we received was fantastic...they produced exactly the same sofa for us and even hand delivered it through an upstairs window and it is perfect! We would recommend this company to absolutely everybody we know. Thank you Warren and your excellent team of craftsmen.
Even better than expected
Warren called me as soon as I'd made my order on the site. He was really helpful and informative. I was impressed by his friendly and informed approach, he explained how the order was going to be made for me by hand and how the sofa will be delivered. The delivery team were excellent on the day of delivery and had my sofa in place really quickly. I simply love our new no2 sofa. This is my first Sw James and I'm so happy with it. I recommend this company. I will return again soon.
SW James are fantastic I cannot fault the service
SW James are fantastic I cannot fault the service I received from them. Warren is a Gent and goes that extra mile.
We had oiginally ordered from another company that subsequently went bust. Warren did everything he could to help us from our initial contact and custom made a piece to our specification. He kept in touch every step of the way.
I would never consider another company when buying a chesterfield. Beautiful, handcrafted furniture with faultless service. Thanks for everything
I ordered a chesterfield sofa from s w…
I ordered a chesterfield sofa from s w James they were so helpful and couldn't do enough to help.When it arrived I was so please with the workmanship that went into making the sofa. I'm so happy with s w James that I have now decided to purchase a matching chesterfield armchair I would with out doubt recommend this company. Mrs Rawlings
Mrs Paulette Rawlings
Great service from order to delivery
It is rare in this day and age to receive a quality of product as this ( 3 seater no. 10) with brilliant communication and a delivery team who overcame a tricky obstacle to get this into my home. Absolutely superb from start to finish.
A uniformly excellent experience from…
A uniformly excellent experience from first website view to post-delivery email. Superb.
Simply wonderful service and products. The highest of recommendations.
The company has consistently delivered high quality customer support through frequent communication informing me of the delivery and care of the products. They have also maintained a human feel through treating me as a Person and not another number. The quality of the furniture is wonderfully high and every visitor has commented on their finish and comfort. I would highly recommend this company and I hope to be ordering more from them in the future.
These guys go above and beyond and I…
These guys go above and beyond and I would certainly shop here again without hesitation.
My experience of SW James was wonderful…
My experience of SW James was wonderful from beginning to end. Their customer service, obvious love of their products and dedication to their business was very apparent and made choosing and purchasing my sofas and the bespoke window seat cushion they designed and produced for me a joy. We are delighted with the Chesterfields and wouldn’t hesitate to recommend SW James to anyone.
I can't recommend S W James highly enough
I can't recommend S W James highly enough. We've been absolutely delighted with the service from start to finish - professional, transparent and attentive. Warren was so helpful, and either on the end of the phone to answer questions, or would call back very quickly if we couldn't get hold of him straightaway. He made us feel like we were his only customer - not easy when you're as successful and busy as S W James are! Everything that has happened has done so exactly how and when they said it would, including making one of the sofas slightly smaller to fit the space. The customer service has been outstanding. The delivery team also exceeded expectations, and were polite, informed and handled our gorgeous new chesterfield sofas with care. The sofas themselves, and a matching footstool are unbelievably beautiful and comfortable. I can't stop looking at them!! And sitting on them!!! I looked at a lot of Chesterfields before buying, and these are by far the best I've seen. Thank you to Warren and all of the team.
Nick and Mel Jones
Tales from the S.W. James Family
What our customers have to say about S.W. James
Simply wonderful to come home to ready for a relaxing night
Dom & Family
(with his new No.5 Chesterfield in Vintage Dark Brown Leather)
...The service was fantastic from beginning to end
"Our experience with SW James has been great and I wouldn’t hesitate to recommend you. The service was fantastic from beginning to end, and I have to admit, I was nervous about ordering the chesterfields without actually seeing and sitting on them 1st, but they are just as your pictures and descriptions portrayed them."
Anna (A pair of S.W. James No.2 Chesterfields)
Oh my goodness-we are over the moon with our chesterfield
Oh my goodness-we are over the moon with our chesterfield. It looks lovely. The colour is fantastic along with the quality. We have been truly impressed from the outset and for the added personal touch. The delivery men were very nice too.
I was going to ask re care of the leather. So, thanks for sending us some leather conditioner.
Thanks again for fantastic chesterfield which I’ll soon be enjoying a nice glass of wine on! "
Julie and John (S.W. James No.4 Chesterfield in Vintage Honey)
...I can say that ordering from you has been a pleasure
"The chairs have arrived! They are beautiful and look perfect in our extension - the perfect addition to our home. A lovely surprise also to find your card and wine - thank you so very much. I think I can say that ordering from you has been a pleasure and I will most certainly be speaking very highly of SW James to my friends and family. My eldest daughter sat in one of the chairs this evening and read her book....she’s one satisfied customer!"
Helen (A pair of S.W. James No.8 Wing Chairs)
...A note to express my delight at your service
I just wanted to drop you a note to express my delight at your service and my new sofa
In particular, your two delivery gentleman were extremely polite and considerate, not to mention overcoming the issue of getting the sofa into the home. Please thank them again for me.
Also, thankyou again for the foot protectors"
Jayden (An S.W. James No.10 Vintage Leather Sofa)