Perfectly crafted chesterfields built in the UK

Order with peace of mind

s.w. james – guarantee

We want you to have peace of mind when ordering your new Chesterfield from us. That is why we established a set of values to help put your mind at ease when ordering your S.W. James Chesterfield via our website.

We want the buying process to be as relaxing as sitting in an S.W. James.

Try our chesterfield in your home

Peace of Mind

Try it in your home

We couldn’t imagine why, but if you don’t love your new S.W. James as much as we do, you can simply return it within 28 days.

If you are not happy with your S.W. James for any reason we’ll arrange for it to be collected from you and refund your money.

It is important to know we will not be able to refund the order in full if there are any signs of damage or misuse. For more information please click here.

Free delivery to the UK Mainland

Peace of Mind

On day of delivery

Our Chesterfields are delicately packed and wrapped in our warehouse before shipping. No damage should come to our items during shipment, however on the day of delivery, if the worst happens just let us know. For more information click here.

Our Guarantee

Peace of Mind

Our Guarantee

Each S.W. James we make is lovingly handcrafted by a small, profoundly accomplished team of Chesterfield makers so our workmanship is second to none. However, should your S.W. James develop a manufacturing defect in any way, we will endeavour to fix it for you. Either on site at your home or by shipping the item back to our factory. See our terms for more details.

Each of our hardwood frames used in our Chesterfields are guaranteed for 30 years.

Peace of Mind

Our Cushion Filling Exchange

At S.W. James infusing luxury and comfort into our Chesterfields has been one of our most important goals.
As a result, we offer a cushion exchange service. Giving our existing customers the opportunity to exchange their cushion fillings. We will post out new cushions within 60 days of receiving an order from the customer*.

*Our Terms and conditions do apply, click below to learn more.

Learn more
Talk to the team at S.W. James

The S.W. James Team

we’re here to help

We know ordering your own handmade Chesterfield or vintage sofa is a very personal decision and we know you will have questions before you decide to choose an S.W. James of your own. We are here to help, and we work closely with you throughout every step of the production process to ensure you are 100% happy with your new S.W. James when it arrives in your home.

We’re a passionate team and we love to talk about our Chesterfields and vintage sofas. As a result, if you have questions before you order, or at any point during production, just ask. You will always talk directly with Warren and the other business founders.

Call the team today for a friendly chat on

+44 (0)161 359 5462

Or email Warren and the team by clicking here :

Our office hours are Mon- Fri 9am to 6pm, Saturdays 10am to 6pm, Sundays 10am to 4pm. Feel free to call any time. If the office is closed just leave a short message and we will call you back as soon as possible. Alternatively email us any time you like.