How to Order
How to order your new s.w. james
Ordering your own S.W. James is a very personal decision, so you will have questions. Don’t worry. We are here to help, and we will look after you every step of the way and ensure you are 100% happy with your new Chesterfield or vintage sofa.
1 – request some free samples
If you are considering an S.W. James, we feel picking a selection of swatches is the best place to get started. You can experience first hand the quality of our upholstery. It is also worth ordering samples to get an accurate feel for colour and texture.
If you decide to order an S.W. James with us, when you place your order you will be sent a sample of the actual leather hide that will be used to cover your finished item. This is unique to S.W. James and we do this so you can get a truly accurate feel for how your finished piece will look and feel.
2 – Talk your ideas over with Warren
You will no doubt have a few questions before you choose your perfect S.W. James.
Whilst you are browsing and deciding which S.W. James is the perfect one for you, Warren will be on hand to answer any questions you may have. He is always available on the phone or email to help.
Then, from the moment you order to the day you take delivery of your new S.W. James Warren will personally guide you through the process of owning your own S.W. James.
If you are interested in finance Warren will be able to help you kick things off there too.
3 – Read a few reviews
Our happy customers talk for us. Have a quick look over our past reviews to help you decide if we are right for you. To see our Trustpilot reviews, click here.
4 – order via our website
Every Chesterfield and sofa we hand make is exclusive to S.W. James and can only be purchased via our website. As a result we have spent a very long time perfecting the customisation and order process on our website. We suggest that is the perfect starting point to place your order with us.
Once you have purchased Warren will contact you to discuss your personal order and talk over some of the finer details, such as delivery arrangments. You will also receive access to our private customer portal. Here will be updated on a regular basis, so you can find out when your individual frame arrives, your leather and when your item goes into the handmade production process, so you can see your new S.W. James come to life.
Order with peace of mind knowing our payment partners provide a robust 100% secure payment process for you. Your data is always secure and in safe hands. They protect both your information and your secure payment transactions for us.
If you have questions before you order, or maybe require a bespoke, tailored Chesterfield or leather sofa, don’t hesitate to contact us. You can do that via email, live chat, or you can talk directly with Warren on the phone. For more contact information – click here.